Refund & Cancellation Policy

Cancellations are allowed only if requested within 1 day of placing the order.

Cancellation requests may not be accepted if:

• The seller/merchant has already initiated shipping, or

• The product is out for delivery.

• In such cases, you may reject the product at the doorstep.

Perishable items (flowers, eatables, etc.) cannot be cancelled. Refunds/replacements are possible only if the delivered product quality is proven unsatisfactory.

Damaged or defective items must be reported to customer service within 1 day of receipt. The seller/merchant will verify before approving replacement/refund.

If the product received is not as shown or does not meet expectations, report to customer service within 1 day of receipt. The team will review and decide accordingly.

For products with manufacturer warranties, complaints should be directed to the manufacturer.

Approved refunds by EYVIX will be processed within 7 days.